Shipping Policy

Shipping charges are paid at the time of order placement. However, we occasionally offer promotional shipping rates (including FREE shipping). We reserve the right to add shipping surcharges for heavy-weight items. See details below.
FREE SHIPPING Limited Time "PROMOTION" is applied to orders $150 or more. We will apply shipping surcharge to orders that are being shipped internationally or for orders that weigh more than 20 LBS.

Shipping Charges (Heavy Item Surcharge):
Items that weigh over 30 LBS or require special shipping arrangement arrangements such as LTL shipping, Lift Gate service, etc. Additional charges will apply. These shipping charges vary per item sold depending on product weight, delivery requirements, and travel distance. Large heavy cases include disposable goods, equipment, and hazardous and refrigerated items. Shipments delivered to residential addresses may also incur additional charges.

Osung USA is not held responsible for any delays the shipping carrier may incur due to circumstances beyond their control. This would include but is not limited to weather conditions, mechanical delays, and equipment failures.

Osung USA is not held responsible for any shipping delays that may incur due to incomplete address information, or wrong address information provided by the customer.