Terms and Conditions
Our return policy is simple: we want our customers to be 100% satisfied with our dental supplies and equipment, so we offer a 100% money-back guarantee on the product within 7 days of the purchase.
In the event you need to return an item, contact us at [email protected] for a return authorization number. All returned items must be unopened and in original packing to receive credit. Certain items such as large drop-shipped items, heavy items, special or custom orders will carry restocking fee on return. If special conditions apply to the return of an item, you will be informed when return authorization number is issued. Unfortunately, we are unable to accept a return of any item if shipped 7 days after receiving return authorization number
NON-DEFECTIVE, USED ITEMS WILL NOT BE ACCEPTED FOR RETURN. If there is an item you have purchased that you do not like for any reason, you may return any unused portion for refund within the parameters of the our return policy
Our warranty covers all of our instruments for 100% of all material failure. Material failure is defined as any defect, pitting, corroding, or breakage due to a fault in the steel or handle of an instrument. Any instrument found to have these types of defects will be replaced. Our warranty does not cover instruments that break due to overuse or improper use, improper cleaning or sterilization (that is, sterilizing with bad water or at too high a temperature), improper sharpening, or normal wear and tear (this includes instruments that have been dropped).